Q. What are the nutritional values of VitaMuffins?
See individual items (toward bottom of page).
Q. How do I store my VitaMuffins & VitaTops?
Q. How do I care for my order?
The VitaMuffin and VitaTops you have just received were devolved with 25 years of professional baking experience and health research. Our Objective: “to provide a delicious and nutritious breakfast and all day snack for people on-the-go” is the result of the successful combination of taste, health and convenience.
At Vitalicious, we are committed to using only natural ingredients without additives or preservatives, so our products are shipped frozen to preserve the freshness. PLEASE FREEZE THEM UPON RECEIPT. A frozen VitaMuffin and VitaTops will remain delicious for several months.
We hope you will enjoy the combination of taste, health and convenience our VitaMuffins and VitaTops offer. Please let us know how you like them. We welcome your comments or suggestions at www.vitalicious.com or call us toll free at 1-877-VITA-877.
Q. Where do I find information regarding the ingredients of your products?
The ingredients are available on the web next to each product. However you can have this information emailed to you by request.
* HOW TO BEST ENJOY VITAMUFFINS / VITATOPS *
• VitaTops or 2-oz. VitaMuffins
Thaw at room temperature for about 30 minutes or remove them from their package and defrost for 10-15 seconds in the microwave.
You may want to try toasting the VitaTops – they are scrumptious! The Deep Chocolate VitaMuffin should be toasted lightly so the chocolate does not melt.
The others flavors can be toasted on medium for a crispy top and soft center. Yum!
NOTE: THE PRODUCT WILL NOT ARRIVE FROZEN
- ABOUT SHIPPING
Q. What is the shipping cost?
It varies based on where you live. The more you ship the less shipping costs per unit. Vitalicious does not profit from any shipping costs.
Q. How do you ship Orders?
We ship by UPS or Purolator. Options may include UPS Ground, UPS 3-Day Select. Because our products are frozen to preserve the freshness and contain no preservatives, some territories we only use UPS 3-Day, Purolator Express to ensure quick delivery. The online checkout form provides more information on shipping options.
Q. What is the delivery time?
From 1 - 3 days. Depending on the geographic location all orders should be delivered within 1-3 business days from the day it was shipped.
Q. I received my order and the box/products were damaged during shipping what should I do to address this?
We ship our orders through UPS or Purolator and there are rare occurrences where packages are mishandled.
For UPS: Please contact Customer Service directly at 877-848-2877 and we will file a complaint with UPS and schedule a replacement order to be shipped to you on the next available shipping date. Please be advised that UPS will contact you regarding the damaged parcel.
For Purolator: Please contact Customer Service directly at 888-744-7123 and we will file a complaint with Purolator and schedule a replacement order to be shipped to you on the next available shipping date. Please be advised that Purolator will contact you regarding the damaged parcel.
Q. I tracked my order and the UPS website indicates that it was shipped and delivered however I know for certain that I did not receive this order. What should I do?
First inquire with your neighbors and members of your household to make sure that they have not received the order on your behalf. If it is evident that you have not received the product please contact Customer Service and file your complaint. We will inform UPS and instruct them to place a tracer on your lost package. Upon receipt of the results (usually within 8 business days) we will schedule a ship date for your replacement order.
Q. Where can I have my order delivered?
We ship to Canada only. To ship to
- CUSTOMER SERVICE
Q. If I am unsatisfied with my order how can I get a refund?
If you're not completely satisfied with your purchase, we'll promptly make things right with a replacement or a refund -- whichever you prefer. A refund or replacement request must be submitted within 15 days from the date the product was received in order to receive a full refund or replacement. We cannot extend our guarantee to orders for which we are given incorrect addresses.
If you are shipping to a location that requires a signature for delivery and you’re not available for the initial delivery or the UPS reshipment attempts then you will be required to pay the shipping charges for your replacement order.
Q. I seldom check my email and noticed I received a discount code from Vitalicious however it is now past the expiration date, can I still have it applied to my order?
Once the discount has expired we will no longer honor it. You will receive another newsletter shortly. Please check your email inbox for future promotions and special offers sent in our weekly newsletter.
Q. I need you add/remove/cancel or modify shipping, billing or selected product information on my order, what is the best way to have my request processed?
If such a circumstance should arise CALL US AT 866-508-5774